Training Manual . M. : MIEMP, 2006. -394s. Offered to managers and specialists of enterprises , The textbook does not duplicate the traditional scheme of presentation of quality management by stages of the product life cycle , and reveals the essence of quality in the spiral of its development , which is especially important for optimizing the management system and increasing sales. A summary of methods and methods for managing, ensuring and improving quality is a good navigator in the field of quality, allowing you to choose the methods and methods necessary for the enterprise and implement them from the original sources. The textbook offered to the reader is an essential methodological guide for integrated quality management based on the new culture of TQM.