The manual is devoted to the description of the technology of collective solution of problems of the organization. It contains a systematic presentation of the features and effective methods of problem solving in management and functional groups. The manual describes methods collected from such fields of science as psychology, management, quality management, widely used in world practice. The proposed technology allows to involve employees in the management process of the organization , Promotes the development of creative thinking of the staff , helps to more effectively carry out work on improving the quality of products and improving processes , as well as the development of new technologies and unique products. Designed for students enrolled in the specialty "Quality Management". Can be used by students of specialties: ''Management of the organization'', ''Marketing'', ''Commerce'', as well as technical specialties of the university . Designed for practical use by all who participate in the team work - managers, designers, technologists, marketers, managers of various levels of management