Modern quality management is based on the fact that quality management activities cannot be effective if they begin from the moment of the beginning of the production of the product. Quality management should begin with the establishment of long-term goals of the enterprise, covering the prediction of the best (in terms of its implementation) product for the enterprise and the development of a plan of its activities for the manufacture of the product. Naturally, this requires a study of the competitor market and powerful marketing. The proposed manual reflects the means and methods of quality management both directly and indirectly, due to factors that ensure the interest of staff in quality work. From the point of view of a systematic approach, materials on customer satisfaction (both external and internal) are presented . Much attention is paid to quality control and statistical methods of regulating technological processes. The manual is intended for students and teachers of the specialty "Quality Management", as well as for specialists of enterprises and organizations in the system of additional education in the field of quality .