Описание и улучшение бизнес-процессов. Учебн. пособ
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The main provisions of the process-oriented approach to quality management and the methodology for describing, identifying, classifying and documenting processes. Particular attention is paid to functional modeling of processes as the most promising direction of their application . The paper extensively discusses the improvement of processes, shows ways to improve their quality, both with a constant state of activity, and in the mode of prevention of deviations and detection of defects. The manual is intended for students of the specialty "Quality Management" and specialists of enterprises working in the field of quality
LF/336527978/R
Data sheet
- Name of the Author
- Ефимов В.В.
- Language
- Russian
- ISBN
- 9785891465503
- Release date
- 2005
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The main provisions of the process-oriented approach to quality management and the methodology for describing, identifying, classifying and documenting processe...