D. Marstall, D. Borgsdorf, E. Blydenberg et al . ;Sost. and per. with English. About. Savelyeva . - M. : Olimp-Business CJSC, 2010. 304 s. : il. ISBN 978-5-9693-0172-6 . The book was written by employees of the Charlotte City Administration, a major industrial, transportation, and cultural center in North Carolina. Faced in recent years with serious problems (decrease in federal funding, population growth, increasing burden on utilities and municipal services, inefficient operation of transport networks, etc.) d. ), the city leaders analyzed their activities and decided to adopt the concept of a balanced system of indicators (MSP) . The book describes the measures taken by the city administration and council to eliminate the difficulties encountered, obstacles overcome during the processes of development and implementation of the MTSP. The book consists of the main part and annexes, which provide an analysis of the specific situation (the CharlotteMecklenburg transport system), a guide to strategic planning and a city plan for the 2009 fiscal year.