The monograph deals with the following issues: 1) the relationship of the hierarchical organizational structure with the macro-processes of the quality management system (QMS) of the educational organization ; 2) main stages and stages of design, formation, implementation and certification of QMS ; 3) development of the mission, vision, goals of the organization and its strategy, policy and goals in the field of quality, critical success factors, performance indicators, operational plans for the development of the educational organization ; 4) recommendations for overcoming staff resistance in the implementation of QMS in the ; 5) implementation of QMS processes in the course of its practical use in the OO ; 6) methods of assessment and results of measurement of customer satisfaction . The monograph is intended for researchers and specialists dealing with the problems of quality management of educational services, as well as for graduate students, undergraduates and students specializing in the application of quality management systems processes in educational organizations.