“What to do to not get mad?” often asked a question to psychologists . Not paying attention? To be able to relax in time? To pronounce the formulas of autosuggestion? Joke? Of course, all this deserves serious attention, the authors of the book. But the main thing is to study situations when our nerves are “stretched like a string”, be able to recognize the signs of the approach of the “emotional tornado” and then dodge its destructive force. And if you do find a flurry, “shattering nerves”, then the book will provide you with a rich arsenal of verbal techniques that put everything and everyone in their place. PDF A4 format saved publishing layout.