This book was written specifically to equip people in organizations, functional areas, and workgroups in all types of organizations to understand and develop performance measures. Designing Metrics organizes and clarifies the work of designing metrics, with sections that focus on need and benefits of balanced metrics, the most useful frameworks for designing metrics, how to use the frameworks, and how to get the work done in your organization or workgroup. Designing Metrics contains essential material on how to develop balanced metrics. It is brief and written for easy reading, to help everyone get familiar with the tools and methods for designing and developing metrics.Content: Front Matter Preface Table of ContentsPart I. Introduction 1. The New Metrics2. Multiple Perspectives3. A Balancing Act 4. Valuable ChangePart II. Measurement Frameworks 5. Introduction6. Balanced Scorecard7. Strategy Maps8. Stakeholder Framework9. Program Logic Model10. Enterprise Performance Framework11. Cascading FrameworkPart III. Using the Frameworks 12. Which Framework? 13. Critical Success Factors 14. Translating to Measures 15. How Many Measures?Part IV. Staying on Track 16. Signs of Success 17. Signs of TroublePart V. Doing the Work 18. Starting Right19. Telling the Story References and Notes