The customer information wars : from data to dialogue
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Developed from the authors' experience working with firms seeking to build better business intelligence,Customer Intelligenceis concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently satisfying customers
LF/841756/R
Data sheet
- Name of the Author
- Sean Kelly
- Language
- English
- ISBN
- 9780470018583
- Release date
- 2006
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Developed from the authors' experience working with firms seeking to build better business intelligence,Customer Intelligenceis concerned with who will own a...