This pocket toolbook hits the "sweet spot" as a quick reference guide for ITIL practitioners. Don't expect this to be an in-depth treatment. However, if you need a reference with enough meat to remind you of how/why/when/what a particular activity or process is and should be used and also a little of the service management foundations supporting ITIL, then you will find this to be a very valuable book to own. This book is a very nice middle ground between the often complex and verbose "learning textbooks" and the often times overly brief pocket guides. Highly recommended as one to keep handy when you're out there fighting those "quality and productivity" battles. This pocket guide will provide you with: [ Insight into the best practices for IT Service Management (ITSM). [ A Highlight of the ITIL V3 framework, the theory and the concepts. [ A Brief overview of each process and function. [ A Highlight of the importance of ITIL in IT Organizations to support business processes. An Outstanding Quick Reference Guide, this ITIL Service Management Awareness Pocket Guide is for those people who wish to gain a concise, fundamental understanding of the IT Infrastructure Library (ITIL).