The Service Providers
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
LF/655615816/R
Характеристики
- ФИО Автора
- D.
Yagil - Язык
- Английский
- ISBN
- 9780230514973
- Дата выхода
- 2008
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