The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition
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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
LF/686340/R
Характеристики
- ФИО Автора
- Alexander
Hill
Jim
Nigel - Язык
- Английский
- ISBN
- 9780566087448
- Дата выхода
- 2006
15 книг этого же автора
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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how ...