The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition
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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
LF/686340/R
Data sheet
- Name of the Author
- Alexander
Hill
Jim
Nigel - Language
- English
- ISBN
- 9780566087448
- Release date
- 2006
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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how ...