The manual sets out the theoretical foundations of business communications in the professional sphere, namely in the tourism industry. Types of communication: verbal and non-verbal, as well as forms of business communication . Tourism is considered from the point of view of business communications. Psychological indicators of conscious behavior of clients of tourist organizations in the course of business communication are analyzed, as well as the intelligence of the client of the tourist organization as a factor of influence on the organization of business communications The influence of gender, age, ethnic and characterological characteristics on the behavior of people . Signs of well-being and unhappiness in the team of the tour company . The publication is intended for undergraduates of the direction of training 43. 04. 02 Tourism . The materials set out in the manual can be useful to specialists in the field of tourism .