Published in accordance with the discipline program "Quality Management" . Recommendations for self-study of those disciplines are given, control questions for self-testing, initial data and recommendations for performing control work. Designed for full-time and part-time students in the following specialties: 080501 "Management - organizations", 030501 "Jurisprudence", 080502 "Economics and management in the enterprise", 00101 "Service", 190701 "Transportation organization and management" . It can also be useful for students of the University undergoing training, retraining and advanced training in training programs (courses), including sections of the discipline and topics related to quality management.