Joy of work, partnerships within the company, meticulous planning combined with freedom of decision-making - these ideas have been proposed by management and marketing theorists for a long time, but it was Klaus Kobiell, restaurateur and owner of an old hotel, who for the first time consistently put them into practice. The unique innovative method of motivating employees that he uses is universal and can be effectively used in any area of business - be it a hotel, a law office, a restaurant or a car service. The book is addressed to managers, executives and owners of small and medium-sized businesses, as well as those who are just planning to open their own business.