The general issues related to the conflict are considered: the object of the conflict, the conflict situation, the incident, opponents and their ranks, as well as the subjectively objective nature of the conflict, conflictogens and their types. The author analyzes the development of conflict, its peak and completion, human behavior in a conflict situation and ways to resolve it, intrapersonal and interpersonal conflicts, conflicts in groups and organizations. Various types of conflicts of education workers are considered. A large number of training situations are given, their indicative solutions are presented, which can be used in role-based trainings in order to form self-knowledge skills and communicate with subsequent analysis and exchange of experience (group discussion) . Conforms to the GEF of the latest generation. For students of bachelor's degree, specialty and magistracy, studying in pedagogical directions .