M. : Eksmo, 2009. 304 s. — ISBN 978-5-699-30057-0 . The word “conflict” in most people causes unambiguous, more often negative associations. Here is a kind of popular guide to applied conflictology, which reveals the rules of behavior in emotionally tough, stressful situations. The book describes the technologies of communication with partners in an active conflict and offers to get acquainted with the following topics: - correct diagnosis of conflict ; types of conflict personalities and rules for working with them ; methods of overcoming emotionally negative states ; rules of psychological protection in the conflict ; use of energy in conflict situations ; sources of organizational conflicts and models of their resolution ; mediation tactics in the conflict . A large number of applied examples and an easy manner of presenting information in the book make the process of reading it fascinating. The book is intended for anyone who would like to make conflict a more manageable, predictable, and emotionally non-expensive event in their lives.