Under the science. Red. Dr. Econ. Science, prof. B. and . Gerasimova . - Tambov: Izd-vo Tamb. gov. Tech. Un-ta, 2006. - 100 s. The processes of the quality management system, the implementation and implementation of the process approach at the industrial enterprise, as well as the effectiveness and efficiency of the processes of the quality management system . are considered. Designed for specialists in the field of quality management of products, processes and services, as well as graduate students and students of economic specialties of universities and other higher educational institutions .