Application of the ITSM concept in the implementation of information systems : a training manual
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The manual contains basic information about the concept of ITSM, technologies of adaptation and customization of the Axios Assyst software product on the example of ITIL methodology implementation in IDGC of Urals and is intended for bachelors of the HSEM Institute , "Architecture of Enterprise" , "Management of IT Services and Content" , «IT-infrastructure of the enterprise» , "Management of IT projects and IT quality" , "Management of Information Systems" , "Information Management" , "Administration in Information Systems" .
LF/883745375/R
Data sheet
- Name of the Author
- М. А.
Медведева
Н. И.
Тебайкина - Language
- Russian
- ISBN
- 9785799612498
- Release date
- 2014
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The manual contains basic information about the concept of ITSM, technologies of adaptation and customization of the Axios Assyst software product on the exampl...