The book “101 advice on working with clients” by Anna Kireeva is a real guide to the world of customer service, which will become an indispensable assistant for both novice specialists and experienced professionals. In today's business environment, where competition is growing every day, the ability to work with customers becomes not just desirable, but a vital skill. Anna Kireeva, with a wealth of experience in the field of customer relationship management, offers 101 readers practical advice that will help not only to improve the quality of service, but also to create long-term relationships with customers. From the first pages of the book, the reader plunges into the fascinating world of customer service, where every detail matters. The author shares his experience, talking about how important it is to understand the needs of customers, how to respond correctly to their requests and how to build a trusting relationship. Each piece of advice in the book is based on real-life situations and examples from practice, which makes the material as accessible and understandable as possible. Anna Kireeva does not just list the recommendations, she explains why they work and how they can be adapted to specific business conditions. This book will be especially interesting for those who work in the field of sales, marketing, personnel management or customer service. It is suitable for both students and experienced professionals seeking to improve their qualifications. If you want to learn how to communicate effectively with customers, understand their needs and offer exactly what they need, “101 customer service tips” will be a real find for you. The topics raised in the book cover a wide range of issues, from the basics of customer service to the intricacies of working with difficult customers. Anna Kireeva emphasizes the importance of empathy and active listening, emphasizing that successful interaction with clients begins with the ability to hear and understand them. She also discusses how important it is to maintain a positive image of the company and how the smallest details can affect the overall impression of the client. The book is distinguished by its living style of presentation .. Anna Kireeva uses vivid examples and metaphors, which makes reading not only useful, but also fascinating. The reader not only receives information, but also enjoys the process, immersing himself in the atmosphere of customer service. This quality makes the book especially valuable for those who want not only to learn, but also to enjoy reading. If you are familiar with other works of Anna Kireeva, you know that she always strives to make her books as practical and useful as possible. At 101 Customer Service Councils, she continues this tradition by offering readers not only theoretical knowledge but also specific tools to put into practice. This book will be a great addition to the library for anyone who wants to develop their skills in customer service. In conclusion, “101 Customer Service Tips” is not just a book, it is a real master class on creating a successful customer experience. If you want to become an expert in customer service, improve your communication skills and learn how to build trust, be sure to pay attention to this work. It will become your reliable companion in the business world, where each client is an opportunity for growth and development.