Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA e
Read a fragment
Instant download
after payment (24/7)
Wide range of formats
(for all gadgets)
Full book
(including for Apple and Android)
A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.
LF/526533209/R
Data sheet
- Name of the Author
- Gerard Blokdijk
Ivanka Menken - Language
- English
- ISBN
- 9781921523533
- Release date
- 2008
