Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters

Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters

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Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for the CustomerValue PropositionsEssentials for Service ExcellenceService Innovation MindsetsExample 1: Valuing CustomersExample 2: Acting on Customer Surveys (as in Right Now)Example 3: Practicing Positivity at WorkExample 4: Valuing TimeExample 5: Enabling ChangesThat Tie into the Human Performance SystemInnovation PlansLeading and Lagging IndicatorsGoing ForwardIndex.Abstract: Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for the CustomerValue PropositionsEssentials for Service ExcellenceService Innovation MindsetsExample 1: Valuing CustomersExample 2: Acting on Customer Surveys (as in Right Now)Example 3: Practicing Positivity at WorkExample 4: Valuing TimeExample 5: Enabling Changes That Tie into the Human Performance SystemInnovation PlansLeading and Lagging IndicatorsGoing ForwardIndex
LF/658103362/R

Data sheet

Name of the Author
Petruska
Robert
Language
English
ISBN
9781439886762
Release date
2012

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Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters

Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for t...

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