DK Essential Managers: Effective Communication is the visual guide that gives you all the know-how you need to be a more effective manager. Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-selling DK Essential Managers: Effective Communication features: A practical, "how-to" approach teaches you the information and skills to succeed. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to plan a speech, select the right visual support, and use body language. Tables, illustrations, "in-focus" panels, and real-life case studies show you what to do in particular situations. DK Essential Managers: Effective Communication not only shows you how to understand your audience and communicate strategically, but also explains how to discover which delivery approach is right for you. Learn all you need to develop confidence, listen effectively, and give and receive feedback with DK Essential Managers: Effective Communication. About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.