Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situ

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situ

book type
0 Відгук(ів) 
LF/160401/R
Англійська
Bacal
Robert
В наявності
157,50 грн
141,75 грн Збережіть 10%
  Моментальне завантаження 

після оплати (24/7)

  Широкий вибір форматів 

(для всіх пристроїв)

  Повна версія книги 

(в т.ч. для Apple та Android)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
LF/160401/R

Характеристики

ФІО Автора
Bacal
Robert
Мова
Англійська
ISBN
9780071759298
Дата виходу
2010

Відгуки

Напишіть свій відгук

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situ

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the custo...

Напишіть свій відгук

15 книг цього ж автора

Товари з цієї категорії: