This training manual contains theoretical foundations and examples of practical problems solving within the framework of the relevant sections of the course work on the discipline "Service in transport" . Individual tasks for the organization of service services for passengers and visitors in transport in order to improve the quality of services provided allow to consolidate the knowledge gained in the theoretical course "Service in transport" . Training manual for course work is intended for use by students studying in the direction of training 38. 03. 02 "Management", and can also be used by students of all specialties and specializations, directions and profiles related to the operation of railway transport and passenger service in transport .