How to Turn an Angry Customer into a Happy Customer in 60 Seconds by John Scholl is a real find for anyone working in the service, sales, or customer relationship management industries. In a world where every customer has the ability to quickly express their dissatisfaction on social networks, the ability to cope with conflicts and turn negative into positive becomes not just a useful skill, but a vital necessity. John Shawl, an experienced consultant and coach in the field of customer service, shares with readers his unique methods and strategies that will help not only to resolve conflict situations, but also to make the client leave with a smile on his face. In the book you will find many practical tips and techniques that can be applied immediately, without waiting for theoretical understanding. Shawl uses real examples from his practice, which makes the material especially accessible and understandable. The book will be of interest to a wide range of readers: from small business owners to managers of large companies, from call-center employees to sales specialists. If you want to learn not just to “extinguish” conflicts, but to use them as an opportunity to improve customer relations, this book will become your reliable assistant. It will be especially useful for those who seek to create a loyal customer base and increase customer satisfaction. The topics raised in the book are relevant and important in modern business. Shawl explores how emotions affect decision-making, and suggests methods that will help you not only cope with the client’s anger, but also turn it into a positive experience. He emphasizes that every unhappy customer is not only a problem, but also a chance for business. The ability to listen, empathize and find compromises are key skills that will help you not only retain a client, but also make him your lawyer. John Shawl's style is characterized by simplicity and accessibility. He avoids complicated terms and theoretical calculations, preferring to speak the language of practice. This makes his book easy to understand and apply. In addition, Shawl is the author of other well-known works, such as “The Art of Customer Service” and “How to Build a Successful Business Based on Reviews”, which also deserve attention. His experience and knowledge in the field of customer service make each page of the book a valuable source of information. If you are looking for how to improve your skills in communicating with customers, or want to improve the level of service in your company, “How to turn an angry buyer into a happy one in 60 seconds” will be a real guide for you This book will not only teach you how to work with dissatisfied customers, but will also inspire you to create a positive atmosphere in your business. Do not miss the opportunity to learn how to quickly and effectively deal with conflicts, turning them into opportunities for growth and development. Read, apply and observe how your customers become not just satisfied, but happy!