Real Powers: Employee Independence as the Key to Success
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Customers are not interested in corporate rules and regulations . Any buyer wants to be treated as an expensive guest, which is always going to meet . And this is possible only when ordinary personnel - sellers, clerks, consultants - can independently, without the intervention of management, solve almost any client's problem on the spot and immediately. John Scholl , world-class expert in the field of service , Examples from real life show , A quality service is only possible if , when ordinary employees have real authority to act at their discretion for the sake of the client , Even if you have to break the rules.... The book is recommended to company executives, managers and anyone interested in attracting customers .
LF/449483047/R
Data sheet
- Name of the Author
- Пер. с англ.
Шоул Дж. - Language
- Russian
- ISBN
- 9785961415506
- Release date
- 2011
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Customers are not interested in corporate rules and regulations . Any buyer wants to be treated as an expensive guest, which is always going to meet . And this ...