The book "Practice on the computer on the theory of mass service" by Dudin, Medvedev and Melenets is an indispensable work for everyone who is interested in the theory of mass service and its application in various fields. This work presents a unique combination of theoretical foundations and practical challenges, making it an ideal guide for both students and professionals seeking to deepen their knowledge in the field. Mass service theory is a branch of mathematics and statistics that studies customer service processes in various systems, such as banks, restaurants, transportation, and many others. In the book, the authors examine in detail the main models and methods that allow analyzing and optimizing these processes. The reader will be able to get acquainted with concepts such as queues, customer flows and service systems, which makes the material accessible and understandable even for those who are just starting their way in this area. The book will be especially useful for students of technical and economic specialties, as well as practitioners in the field of management, logistics and information technology .. If you study such disciplines as operational research, quality management or probability theory, then this publication will be a valuable assistant for you. It can also attract the attention of managers and analysts working in areas where optimization of service processes is important. The authors of the book, Dudin, Medvedev and Melenets, are known for their deep understanding of the subject and their ability to explain complex concepts easily. Their writing style is clear and logical, which allows the reader to easily digest the material. The book presents not only theoretical aspects, but also practical tasks that will help to consolidate the knowledge gained . This makes the “Practice on the computer on the theory of mass service” not just a textbook, but a real tool for self-improvement. The topics raised in the book cover a wide range of issues related to maintenance efficiency and flow management. The authors emphasize the importance of data analysis and the use of modern information technologies to solve practical problems. In the context of rapid business development and growing competition, knowledge of the basics of the theory of mass service is becoming increasingly relevant. The book helps the reader understand how to properly organize processes to minimize waiting times and increase customer satisfaction. In addition, the Computer Practice on Mass Service Theory may be of interest to those engaged in scientific research in the field of management and economics. It provides examples of real cases and tasks that will help researchers and graduate students to apply theoretical knowledge in practice. If you are looking for literature that will help you understand the complex issues of mass service theory and teach you how to apply this knowledge in practice, then this publication will be a real find for you. It will not only expand your horizons, but also give you the opportunity to look at familiar things from a new angle. In conclusion, The Computer Practice on Mass Service Theory is a book that combines theory and practice, making it an indispensable tool for students, professionals, and anyone interested in service efficiency. Do not miss the opportunity to immerse yourself in the fascinating world of mass service theory and discover new horizons in this important area!