The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook - All 52 ITIL Tasks, F
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52-document ITIL® V3 role & responsibility descriptions handbook divided into six parts: CSI, Service Design, Service Operation, Service Strategy, Service Transition & ISO/IEC 20000.
LF/396153/R
Data sheet
- Name of the Author
- Gerard Blokdijk
Ivanka Menken - Language
- English
- ISBN
- 9781921523472
- Release date
- 2008
