Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition
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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.
LF/391432392/R
Характеристики
- ФІО Автора
- Griffiths
Richard - Мова
- Англійська
- ISBN
- 9781780171920
- Дата виходу
- 2014
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