By providing one concise, easy-to-read chapter for each daily coffee break, Stephan Schiffman's Telesales, Second Edition has the power to transform your career and help you post noticeable increases in your numbers in just ten working days and transform your career after a mere twenty-one.;Cover; Book Title; Copyright; Contents; Foreword and Acknowledgments; Introduction to the New Edition; Chapter 1: Getting Started; Chapter 2: A Typical Day; Chapter 3: Understand Your Ratios; Chapter 4: Tracking Actual Daily Numbers; Chapter 5: The Five Ways You Can Increase Your Income; Chapter 6: Little Things Can Mean a Lot; Chapter 7: Your "Golf Grip"; Chapter 8: "Closing" (And Its Hazards); Chapter 9: The Four Steps of the Telephone Sales Process; Chapter 10: Understand the Numbers -- and Improve Your Approach; Chapter 11: Move Forward in the Sales Process.