NEW YORK TIMESBESTSELLER'Timeless and indispensable.' Amy Cuddy, author ofPresence'Utterly fascinating.' Adam Grant, author ofOriginalsandGive and Take'Shockingly insightful.' Chip Heath, co-author ofSwitchandMade to StickWhen it comes to persuasion, success can begin before you say a word.In his global bestsellerInfluence, Professor Robert Cialdini transformed the way we think about the craft of persuasion. Now he offers revelatory new insights into the art of winning people over: it isn't just what we say or how we say it that counts, but also what goes on in the moments before we speak.This is the world of 'pre-suasion', where subtle turns of phrase, seemingly insignificant visual cues, and apparently unimportant details of location can prime people to say 'yes' even before they are asked. And as Cialdini reveals, it's a world you can...