This Is Service Design Doing: Applying Service Design Thinking in the Real World

This Is Service Design Doing: Applying Service Design Thinking in the Real World

book type
0 Відгук(ів) 
LF/760424/R
Английский
В наличии
202,50 грн
182,25 грн Сохранить 10%
  Моментальное скачивание 

после оплаты (24/7)

  Широкий выбор форматов 

(для всех устройств)

  Полная версия книги 

(в т.ч. для Apple и Android)

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully inan organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--
LF/760424/R

Характеристики

ФИО Автора
Adam
Hormess
Jakob
Lawrence
Marc
Markus Edgar
Schneider
Stickdorn
Язык
Английский
ISBN
9781491927182
Дата выхода
2018

Отзывы

Напишите свой отзыв

This Is Service Design Doing: Applying Service Design Thinking in the Real World

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve th...

Напишите свой отзыв

15 книг этого же автора

Товары из этой категории: