Systems, technology and organization of car services. Part 1. Training manual

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Systems, Technology and Organization of Auto Service Services . Part 1. Tutorial" is a unique edition created by a team of authors, which will become an indispensable assistant for specialists in the field of car service, students of specialized educational institutions and everyone who is interested in the intricacies of organizing and managing car service. This guide not only covers the key aspects of car services, but also offers the reader a deep understanding of the modern technologies and systems that make this area efficient and profitable. In the first part of the book, the authors consider in detail the basic principles of the organization of car service services, starting from the management of customer flows and ending with the introduction of new technologies. The reader will be able to learn about how to properly organize work processes in order to provide a high level of service and minimize waiting time. Important attention is paid to the quality of services, which is critical in the conditions of high competition in the market of car services . The book will be of interest not only to professional mechanics and car service managers, but also to students of technical universities studying in specialties related to the automotive industry and service. It will be an excellent addition to the training materials and will help to better understand how modern car service works, what technologies and systems are used to increase efficiency. The topics raised in the book cover a wide range of issues, from the basics of management and labor organization to the introduction of digital technologies and process automation. The authors emphasize the importance of a system approach in car service management, which allows not only to optimize internal processes, but also to significantly improve the customer experience. With the rapid development of technologies, such as diagnostics of cars using software and the use of online platforms for recording on services, knowledge of these aspects becomes especially relevant. The style of presentation of the authors is characterized by accessibility and logic, which makes the material understandable even for those who are just starting their way in this area. They use many examples from practice, which allows the reader to see how theoretical knowledge is applied in practice. This tutorial is not only informative, but also inspires new ideas and approaches to the organization of car service. In addition, it is worth noting that the team of authors includes specialists with extensive experience in the automotive service sector, which gives the book additional value. Their knowledge and practical skills make the publication not just a textbook, but a real guide to the world of car services. If you are looking for books on the topic of car service management, the organization of workflows or the introduction of new technologies in service, then “Systems, technology and organization of car service. Part 1 will be a real find for you . This edition will not only expand your knowledge, but also help you become a more competitive specialist in the rapidly changing world of car service. In conclusion, this manual is not just a book, but a whole system of knowledge that will help you understand the complex aspects of the organization of car services and prepare for a successful career in this dynamic and in-demand industry.
LF/466350457/R
Data sheet
- Name of the Author
- Collective of authors
- Language
- Russian
- ISBN
- 9785778211704
- Release date
- 2017