Basics of hospitality (80.00 rub.)

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The book "Fundamentals of Hospitality" by Gavristov T. M. and Erin M. E. is a unique publication that opens doors to the world of the hotel business and the hospitality industry. In a rapidly developing economy and growing competition in the service sector, knowledge of the basics of hospitality becomes not only useful, but necessary for a successful career. This edition is intended for both service and hospitality students and practitioners seeking to improve their skills and broaden their horizons. The book covers a wide range of topics, ranging from the basics of hotel service organization to quality service management. The authors examine in detail key aspects such as marketing in the hospitality industry, personnel management, financial planning and creating a comfortable atmosphere for guests. Each chapter is filled with practical examples and recommendations, which makes the material accessible and understandable to readers with different levels of training. The book pays special attention to customer interaction, which is a fundamental aspect of a successful service business. The authors offer readers not only theoretical knowledge, but also practical tools for creating a unique customer experience. This makes the book especially valuable for those who want not only to work in the hotel business, but also strive for its development and improvement. Who can like this edition? First of all, it will be interesting for students and teachers studying disciplines related to hotel business, management and marketing . The book will also be a useful resource for novice entrepreneurs who want to open their own business in the field of hospitality, as well as for experienced professionals seeking to update their knowledge and adapt to the new realities of the market. The topics raised in the "Hospitality Fundamentals" go beyond simply describing processes and standards. The authors address the issues of ethics in service, cultural differences and their impact on the perception of the service, as well as the importance of innovation and technology in the modern hotel business. These aspects make the book relevant and in demand in the context of globalization and digitalization. The style of the authors is clear and accessible, which allows readers to easily assimilate even the most complex concepts. Gavristova T. M. and Erin M. E. experienced specialists in the field of hospitality, which gives their work additional value. Their previous publications are also noteworthy, as they cover various aspects of hospitality and management, making the authors recognized experts in their field. If you are looking for a book that will help you immerse yourself in the world of hospitality, understand its basics and learn how to apply the knowledge gained in practice, “Basics of Hospitality” is exactly what you need. Do not miss the opportunity to expand your horizons and become part of an amazing world where every day begins with a smile and ends with satisfaction from quality service. This book is your reliable guide to a world where every guest becomes not just a client, but a part of a large family.
LF/293734901/R
Data sheet
- Name of the Author
- Гавристова Т. М.
Ерин М. Е.
Яросл. гос. ун-т - Language
- Russian