Kazan, Publishing School, 2006. - 212 s. (Modern Applied Mathematics and Computer Science Series). The monograph considers the theoretical foundations of optimization and adaptive management of service processes in complex information and organizational and technical systems. The use of developed mathematical models, methods and algorithms is illustrated on practical problems of optimization and adaptive management of the functioning of service systems. The monograph is intended for a wide range of engineering and technical workers engaged in the research and optimization of non-stationary processes in complex systems for various purposes.