English language tourism and service (SPO) . Tutorial" by Semenova M. is an indispensable resource for all who seek to master the English language in the context of tourism and service sector. This manual will be an excellent assistant for students studying in specialties related to tourism, hotel business and customer service, as well as for practicing professionals who want to improve their language skills. In this tutorial, the author offers readers a unique approach to learning English, adapted to the specifics of the tourism industry. Each chapter of the book immerses you in the real world of tourism, from the basics of communication with customers to more complex aspects, such as working with documentation and negotiating. Semenova M . uses live examples, dialogues and assignments that will help the reader not only to learn the language, but also to understand the cultural nuances important for successful interaction with foreign tourists The book will be interesting for both beginners and experienced specialists .. Students studying at the faculties of service and tourism will find in it useful materials for preparing for exams and practical classes . Service practitioners will be able to use the manual to enhance their skills and improve customer communication skills. In addition, the book will be useful to anyone who plans to travel and wants to communicate confidently in English in various situations related to tourism. The topics raised in the book cover a wide range of issues, including the basics of tourism service, customer experience, and important aspects of intercultural communication. Semenova M . focuses on how to correctly formulate requests and answer customer questions, which is a key skill in the field of tourism. The book also touches on topics related to service ethics, which makes it particularly relevant in the context of globalization and an increase in the flow of tourists. The author's style is characterized by accessibility and clarity of presentation, which makes the material easy to perceive. Semenova M . uses a variety of formats for providing information: from theoretical foundations to practical tasks and situational problems. This allows the reader not only to absorb the material, but also to apply it in practice. The author also includes in the manual many illustrations and diagrams that help to visualize information and make the learning process more exciting. If you are looking for a tutorial that will help you master the English language in the field of tourism and service, "English language tourism and service" . Training manual" will be an excellent choice. This is not just a book, but a whole world of opportunities for those who want to become a professional in their field. Readers interested in topics such as international tourism, hotel business and customer service will definitely find this guide a lot of useful and inspiring. Do not miss the opportunity to immerse yourself in the world of English and discover new horizons in the field of tourism and service with this unique tutorial from Semenova M. The book will be your faithful companion on the way to professional success and confidence in communicating with customers from different parts of the world.