The book "Manual for the conductor of passenger cars" by the authors Matveev, Kalymulin and Dremin is an indispensable guide that will become a faithful assistant for both beginners and experienced conductors . This edition contains all the necessary knowledge and skills that will help to cope with everyday tasks and challenges arising in the process of working on the railway. From the first pages, the reader plunges into the world of passenger transportation, where every day brings new situations and requires from the conductor not only professionalism, but also the ability to find a common language with passengers. The authors pay special attention not only to the technical aspects of the work, but also to human interaction, which makes the book relevant and useful for all who strive for perfection in their profession. Who can like this manual? First of all, it will be interesting to those who work or plan to work in the field of passenger transportation: conductors, dispatchers, as well as students of specialized educational institutions . However, the book will also be useful for a wide audience interested in rail transport, its history and modern trends. Readers who are passionate about traveling will be able to learn more about how work is organized on board the train and what nuances should be taken into account when traveling. The topics raised in the book cover a wide range of issues: from the basics of safety and passenger service to the specifics of working with various categories of customers. The authors share practical advice on how to organize the workflow, time management and stress, as well as talk about how to create a comfortable atmosphere for passengers. An important aspect is the work with complaints, which makes the manual relevant for anyone who wants not only to fulfill their duties, but also to do it with the soul. The style of the authors is characterized by accessibility and clarity, which makes it easy to assimilate the material and apply it in practice. Matveev, Kalymulin and Dremin are experienced specialists in their field, and their knowledge and observations make the book not just a textbook, but a real guide to the world of railway service. Their previous work also deserves attention: they have already established themselves as authors of high-quality literature on the issues of transportation and passenger service. “A guide to passenger cars” is not just a book, it is a whole philosophy of service and interaction with people. By reading it, you will not only gain knowledge, but also inspiration for your work. This edition will be your indispensable companion in the world of railways, where each trip is not just a move from point A to point B, but a whole adventure full of meetings, emotions and unforgettable moments. If you are looking for literature that combines practical benefits and fascinating stories from the life of guides, then this manual should definitely take a place on your shelf. Do not miss the opportunity to learn more about a profession that requires not only knowledge, but also a real calling. Read, study and be inspired together with the “Guide to the conductor of passenger cars”!