The Theory of Mass Service, edited by G. and . Ivchenko is a unique work that immerses the reader in the world of theoretical and practical aspects of service organization in conditions of mass demand. This publication will be a real discovery for students, graduate students, teachers and practitioners working in the field of management, economics and service. In this book, the authors explore key concepts and models that help understand how to effectively manage customer flows and resources in areas ranging from public transport to the restaurant business. Mass service theory covers many aspects, such as queues, resource allocation, process optimization, and more. The reader will be able to see how these theoretical models are applied in practice, making the material particularly valuable for those seeking to improve their skills in management and service organization. The book will be of interest not only to students and teachers, but also to professionals working in the field of logistics, marketing and management .. If you want to deepen your knowledge in the field of customer flow management, learn how to efficiently allocate resources and optimize processes, then the “Mass service theory” will become an indispensable assistant for you. In it you will find many examples, illustrations and practical recommendations that will help you apply theoretical knowledge in real life. The topics raised in the book are relevant and important in today's world, where competition for customer attention is becoming increasingly fierce. The authors emphasize that understanding the theory of mass service is not just an academic task, but a necessity for successful business. The book helps readers to understand how to properly organize the service to not only meet the needs of customers, but also exceed their expectations. The style of the authors is characterized by accessibility and clarity of presentation, which makes it easy to assimilate even the most complex concepts. G. and . Ivchenko and his colleagues use many examples from real practice, which makes the material lively and interesting. This edition will be an excellent addition to the library for anyone interested in modern methods of managing and optimizing processes. If you are looking for books on management, service theory, logistics, or economics, then Mass Service Theory will be a real find for you. It will not only expand your knowledge, but also inspire new ideas and approaches in your professional activities. By reading this book, you will be able to look at familiar things from a new angle and find effective solutions for your tasks. Thus, “Mass Service Theory” is not just a textbook, but a powerful tool that will help you become an expert in managing customer and resource flows. Do not miss the opportunity to get acquainted with this unique edition, which will open up new horizons in understanding the theory and practice of mass service.