Your key to professional and personal successCompletely revised and updated, the third edition of the Posts'The Etiquette Advantage in Businessis the ultimate guide professionals need to build successful business relationships with confidenceToday, more than ever, good manners mean good business.The Etiquette Advantage in Businessoffers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels. It also offers up-to-date guidance on important professional skills, including ethics, harassment in the workplace, privacy, networking, email, social media dos and don'ts, and knowing how and when to take responsibility for mistakes.For the first time in business history, four distinct generations inhabit the workplace at the same time, leading to generational differences that can cause significant tensions and relationship problems.The Etiquette Advantage in...