Public Value in Public Service Transformation
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Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.
LF/987392/R
Data sheet
- Name of the Author
- OECD
- Language
- English
- ISBN
- 9789264443396
- Release date
- 2020
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Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse ca...